Privacy policy

Last updated: October 7, 2025

Your privacy matters to us. This policy explains what personal information we collect through this website, how we use it, and who we share it with. We’ve written this in plain language so you can easily understand our practices.

1. Website Analytics

We collect information to understand how visitors use our website and to help improve your experience.

Information collected may include:

  • Details about your browser, network, and device

  • Pages you visited before coming to our site

  • Your IP address

  • Clicks, scrolling, and searches

  • Pages visited and internal links used

  • Timestamps of visits

Why we collect it:
This data helps us understand site traffic, performance, and visitor behaviour so we can make improvements.

Who we share it with:
We share this information with Squarespace, our website hosting and analytics provider, which helps us analyze overall site use.

2. Cookies and Similar Technologies

What are cookies?
Cookies are small files or bits of text stored on your device when you visit a website. They help websites function properly and improve your browsing experience.

Types of cookies used on this website:

  • Necessary cookies: Always active. These help Squarespace securely serve and display the website.

  • Analytics and performance cookies: Used only if you accept our cookie banner. They allow us to measure website traffic, visitor behaviour, and overall performance.

Learn more:
For information about cookies used by Squarespace, visit The cookies Squarespace uses.

3. Visitor Data and Form Submissions

When you submit information through a form on this site, we collect the data you provide to respond to your inquiry or request.

We may collect:

  • Your name

  • Email address

  • Other details you include in the form

Who we share it with:

  • Squarespace – our hosting provider that powers website forms and stores submissions securely.

  • We may use third-party apps such as Zapier or Google Drive – for secure data storage or automation, if applicable.

We use this information only for the purposes you intended (for example, to respond to a message or process a form submission) and to track the number of form submissions for internal data. You may contact us for more information or to retreieve your data.

4. Member Accounts and Subscriptions

If you subscribe to or purchase a membership through this website, we collect personal information to manage your account and provide access to member-only content.

We may collect:

  • Your name, email address, and phone number

  • Billing and shipping addresses

  • Subscription details

Who we share it with:
We share this information with Squarespace, which provides secure hosting and member access services.

Check out details:
During checkout, Squarespace may use the Google Places API to help auto-complete your address, improving your experience and accuracy.

5. Website Hosting and Security

This website is hosted by Squarespace, which automatically collects technical data to operate and protect its platform.

Information collected includes:

  • Browser, network, and device details

  • Pages viewed before and during your visit

  • IP address

Squarespace uses this information to maintain and improve its services and processes data in a de-personalized form.

6. Email Communications

Marketing emails:
We may send occasional updates or newsletters if you’ve opted in. You can unsubscribe at any time by clicking the link at the bottom of our emails.

Who we share it with:
Your contact information is shared with Squarespace Email Campaigns and Constant Contact, which sends messages securely on our behalf.

7. Fonts and Design Services

To display the website properly, we may use web fonts provided by Google Fonts and Adobe Fonts.

These services may receive technical information from your browser, such as:

  • Browser, network, and device information

  • Pages being viewed

  • Your IP address

This allows the fonts to load and display correctly on your screen.

8. Your Privacy Rights

You can request to access, update, or delete your personal information at any time.
Please contact us through the Region of Waterloo website at www.regionofwaterloo.ca for assistance or to learn more about our privacy practices.

9. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements.
The updated version will always be available on this page with a revised “last updated” date.